I don't mind taking the stairs HOWEVER, there is no stair going to the lobby which literally left my party stranded on our hotel floor - this cause my 70 year old aunt to have to go down to the bottom floor near the pool and walk uphill through the grass, over bushes, to get to the lobby to then go to dinner, causing us to miss a reservation. To also add another layer of incompetence, the elevators in the tower we stayed at in the hotel continuously broke down, one completely non-operational the entire stay (there were only two). The second time was at 10:00am and they could not admit anymore parties in the restaurant because they were short staffed, the entire half of the dining room was empty. The buffet restaurant in the morning turned us away twice, the first time that they are only open for breakfast until 10:30am and in the rooms and at the front desk of the hotel, it says 11:00am. For the price you have to pay to stay there, it was very unsatisfactory. Any person we spoke to was either rude, unaccommodating, or flat out apathetic. The staff, and I do mean all of the staff, was seemingly unwilling to help at any point during our stay. Possibly one of the worst stays I have ever had anywhere. The Westin Reserva Conchal, an All-Inclusive Golf Resort & Spa.Hilton Tulum Riviera Maya All-Inclusive Resort.

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